Joan King

Joan King
EVP, Digital and International
Crate & Barrel
Joan King is Executive Vice President, Digital and International for Crate & Barrel Holdings. She leads Digital strategy, digital experience design, ecommerce operations with full responsibility for the channel. Her team is responsible for delivering a seamless and inspirational digital experience across Crate and Barrel’s brands on all devices, apps and in-store solutions. Additionally, she oversees International Strategy and Operations for the Crate & Barrel brands.

Joan started her career at Crate & Barrel in 2001. As the business grew and evolved, so did her responsibilities as she built key functions along the way from web analytics and AB testing, SEO, digital UX and product management, CGI and digital merchandising. Prior to Crate and Barrel, she built and managed the UX team of Organic Online's Chicago office, where she led the user experience design of many first-generation commerce web sites. Her passion is to create experiences customers love. She has a BA in English from Boston College, an MA in Writing from DePaul University and has completed all coursework towards her Ph.D. at the University of Illinois in Chicago.

Speaking in:

January 17
2:00 pm2:30 pm
Javits North Level 4, Elastic Path Stage
Returns have created a massive headache for retail companies across multiple verticals.  In 2021 the average retailer saw $166 million in returns for every $1 billion in sales, according to NRF.  With rising shipping and labor costs making the returns process more expensive than ever before, companies are exploring a myriad of strategies – including walking away from free online returns. Join us… Read more