Jim Malafronte

Director Workforce Management and Labor Optimization

Rite Aid

Jim has 30 years of retail experience with a concentration in workforce management, labor planning and forecasting, retail strategy, retail technology, omnichannel retail, customer engagement, analytics, merchandising, and process reengineering. Prior to joining Rite Aid, Jim founded Zenza Consulting, was a Workforce Strategy leader at Sephora, had a leadership role at Connors Group, Principal for Workforce Insight, Vice President in the Retail Practice for Verint and a Vice President and Partner for HRC Advisory (formerly SD Retail). Previously he spent 12 years in retail consulting with Deloitte and KPMG / BearingPoint. Prior to his consulting career, Jim spent several years with Macy’s in New York and Atlanta in several store operations, merchandising and financial analysis functions. He has a Bachelor's degree and an MBA from the University of Kentucky.

Speaking in:

Monday Jan 15th

2:15pm - 3:00pm

Expo, Level 3, Expo Stage 4

Rite Aid, ALDO Group, and Cinemark are unlocking employee engagement and labor efficiency with Legion WFM

In today's fast-paced retail environment, maximizing employee engagement and labor efficiency simultaneously is essential. Dive into the future of workforce management with us, where the key to thriving lies in intelligent, automated, and employee-centric strategies. This session illuminates how top-tier retailers like Rite Aid, Aldo Group, and Cinemark are revolutionizing their operations. Discover how offering schedule flexibility, immediate access to earnings, and cutting-edge tools not only elevates employee communication and morale but also drastically reduces turnover. More importantly, learn how these strategies can seamlessly transform your labor efficiency. Take advantage of this opportunity to reshape your approach to workforce management and set a new standard in retail excellence.

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Jim Malafronte

Speaking in:

Monday Jan 15th

Rite Aid, ALDO Group, and Cinemark are unlocking employee engagement and labor efficiency with Legion WFM