January 11: Opening Party
January 12–14: Conference & Expo
Jacob K. Javits Convention Center | NYC
EVP, Chief Customer Officer
Harry Rosen
Jessica is an Executive with over fifteen years of expertise in strategy, digital technology, eCommerce, and marketing. Currently heading Marketing, Customer Experience, Customer Care, and Customer Insights at Harry Rosen, she focuses on building exceptional customer experiences and outcomes. Previously, she has held leadership roles at League, Payless Shoesource, and Holt Renfrew, where she spearheaded digital transformations and omnichannel growth. A Columbia Business School MBA graduate, Jessica is passionate about leading high performing teams that leverage technology to streamline operations, deliver seamless customer experiences, and create business value.
11:30am - 12:00pm
River Pavilion, ReturnPro Stage
In 2025 and beyond, personalization will undergo a revolutionary transformation driven by advancements in generative AI. This session delves into the latest developments in how genAI is reshaping interaction with technology on a deeply personal level and aiding in a greater understanding of consumer needs. Join this session and explore the evolution from traditional algorithms to sophisticated genAI-powered systems that understand and respond to individual needs. Discover how these advancements enable unprecedented levels of personalization, crafting experiences tailored to individual preferences and dynamically adapting to the context, intent, and understanding of users.
This panel of retailers, moderated by Algolia, will unveil how the latest AI technologies are turning algorithms into understanding, creating deeper relationships between brands and consumers. This session will also address the ethical considerations and challenges associated with deploying such powerful technologies by examining the balance between innovation and privacy, ensuring personalization efforts respect user boundaries and build trust.