Personal Finance Reporter
CNBC
Jessica Dickler is an award-winning financial journalist covering a wide range of personal finance topics for CNBC, including household spending, college costs, consumer debt and the effects of inflation, interest rates and public policy on everyday Americans. Jessica previously worked at CNN and The Wall Street Journal and has a bachelor’s degree in political science from Johns Hopkins University and a master’s degree from Columbia University in public administration. She lives in Princeton, NJ with her husband and two children.
Monday Jan 12
12:10pm - 12:40pm
ReturnPro Stage
Returns have quietly emerged as one of the most critical and misunderstood levers in retail. In this fast-paced panel discussion, ReturnPro [KS1] joins leaders from enterprise chains, DTC disruptors, and marketplace sellers to explore how growing returns are shifting from cost center to competitive advantage. Hear how top retailers are simplifying complex tech stacks, unifying online and in-store return processes, and slashing cycle times from 60 days to as few as five. From reclaiming resale value to deploying AI-driven solutions, panelists will share real-world strategies that are turning friction into fuel for growth.
