Jenny Wolski

Jenny Wolski
Jenny Wolski
SVP Omnichannel Experience
Petco
As SVP, Omnichannel Experience, Jenny is responsible for Petco’s overall customer experience and recurring revenue programs. To increase customer trust and lifetime value, Jenny works across the enterprise to create differentiated and connected experiences through an objective, data-driven approach that aligns pet care centers, digital, and services. Since joining Petco in 2010, Jenny has held various leadership roles across business units including marketing, services, and retail strategy and operations. Prior to joining Petco, Jenny worked in the government and healthcare industries. Jenny is passionate about driving a workplace culture that prioritizes diversity, inclusion and belonging, and where every individual is encouraged to bring their full, most authentic self to work every day and thrive. She plays an active role within Petco’s Diversity & Inclusion Council and is the founder and sponsor of the company’s LGBTQ+ at Petco employee resource group. Jenny has a bachelor’s degree in business administration from University of Florida. She is based in Petco’s National Support Center in San Diego.

Speaking in:

Sunday
January 16
1:00 pm1:30 pm
Expo, Level 1, Expo Stage 1
We all know that happy employees = happy customers, yet oftentimes the employee experience is overlooked when brands create their customer experience strategies. Employee engagement is critical to customer satisfaction, and employee feedback is critical to engagement -- it's as simple as that. Join Jodi Searl, Medallia’s VP of Industry Solutions, Diane O'Hara, Senior Vice President of Customer… Read more