Jennifer Ferrando

MillerKnoll stands at the intersection of creativity and complexity, orchestrating a vast portfolio of made-to-order products, extended supplier lead times, and a uniquely diverse order landscape. For years, traditional single-number forecasting left the company grappling with unpredictable demand, excess inventory, and costly expedited shipments. In this session, Jennifer Ferrando, SVP of Global Retail Operations, reveals how MillerKnoll is transforming its supply chain by embracing probabilistic intelligence from ToolsGroup. By shifting from fixed forecasts to probability-driven planning, MillerKnoll’s teams now anticipate variability, automate smarter decisions, and confidently manage intricate bill-of-materials structures. This innovative approach has enabled the company to shorten lead times, improve forecast accuracy, boost operational efficiency, and significantly reduce expediting costs - turning uncertainty into a powerful competitive advantage.