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Jami Blake

Jami Blake

Director, Voice of Customer
Tiffany & Co
Jami Blake is a business disrupter and an agent of change. Her background is rooted in training and organizational effectiveness, and currently she applies her passion and skills in the field of customer experience. She has built her 20 year career spanning globally recognized brands in the industrial/manufacturing, telecommunication and luxury retail verticals. She applies advanced academic theory into practical skills that create her action-oriented, results-driven leadership style. Jami is strategic in cultivating a climate of synergy; her track record shows repeated success of implementing change and evolving teams to stay in front of the curve.

Speaking in:

Sunday Jan 13
9:15 - 9:45 AM
Stage 1, EXPO Hall, Level 1

If you want to be a customer experience leader in 2019, you need to invest in the employee experience first. Why? Brands that lead in customer experience have 60% more engaged employees, and companies that invest in the employee experience are 4x...

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