Ilana Santone

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Ilana Santone
SVP of Digital & Connected Retail
Canadian Tire Corporation
Ilana Santone is the SVP of Digital & Connected Retail at Canadian Tire Corporation (CTC). Ilana is a strategic leader, accountable for delivering a seamless customer experience and driving omnichannel growth. Within her role, Ilana is leading the digital transformation at CTC and oversees all digital platforms, the digitization of the store network, and driving the eCommerce business across CTC’s banners. With over 20 years of progressively senior retail experience, in positions in HR, Merchandising, Operations, and Corporate Strategy at companies including The Body Shop, Target Canada, and The Home Depot Canada, Ilana has a proven track record of building and executing strategic initiatives across the retail business.

Speaking in:

Monday
January 15
11:45 am12:15 pm
Expo, Level 3, Expo Stage 4
Retailers have seen tremendous change in what customers expect from their shopping experiences and what is required to build loyalty. To meet evolving customer demand, retailers are turning to generative and conversational AI to help them build more personalized marketing campaigns, deliver meaningful in-store and online experiences, and provide responsive customer care through their channel of… Read more