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Heidi K Isern


Sr. Director, Customer Experience Innovation
Gap Inc.
Heidi leads a cross functional group of product managers, designers, data scientists, researchers and engineers to develop technology-enabled experiments focused on improving the customer’s retail experience. The team partners with leaders across Old Navy, Gap, Athleta, Hill City and Banana Republic. Before joining Gap Inc., Heidi spent years at the design firm IDEO and management consultancy Kurt Salmon, leading work for Fortune 500 retail and beauty brands across the globe.

Speaking in:

Monday Jan 13
12:00 - 12:30 PM
Kustomer Stage, Hall E, Level 1

You could have the best strategy, product or website in the market; but without passionate, knowledgeable and motivated colleagues, you'll go nowhere. And there's also the fact that your customers want everything, right now and at the...

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