Chief Information Officer
James Avery Artisan Jewelry
Harsha Bellur is Executive Vice President and Chief Innovation Officer at James Avery Artisan Jewelry. A seasoned technology executive, he brings deep expertise in digital innovation, unified commerce, and customer experience to drive sustainable business growth. Harsha is known for enabling cross-functional collaboration, leading new product development, and building flexible, scalable solutions that balance innovation with cost and risk. As a trusted member of senior leadership teams, he plays a key role in advancing organizational performance and profitability.
Monday Jan 12
10:15am - 10:45am
Exhibitor Big Ideas Stage 2
Retailers today face no shortage of challenges, but the ones truly winning are those that continue putting customers first. Across every vertical, the differentiator is delivering personalized, seamless, and memorable experiences that foster loyalty and long-term value. Year-over-year growth isn’t coming from cutting corners, it’s coming from elevating the customer journey. This session will explore how leading retailers are turning customer-centricity into a competitive advantage, and why investing in experience remains the most reliable lever for growth.
