January 11: Opening Party
January 12–14: Conference & Expo
Jacob K. Javits Convention Center | NYC
CX IT Senior Manager
Mercado Libre
Ernesto Goldman is CX IT Senior Manager at Mercado Libre (ML). ML's purpose is to democratize commerce and financial services to transform the lives of millions of people in Latin America. He is part of the team that is responsible for making CX available to any user that needs assistance. Ernesto has been leading IT teams for more than 20 years, developing digital solutions in diverse sectors such as retail, financial, communications and information for professionals.
2:00pm - 2:30pm
River Pavilion, goTRG Stage
Whether it’s sending transactional order updates or implementing new marketing strategies, the challenges associated with global communications are widespread. Everything from meeting consumers on their preferred channels to addressing varying compliance requirements and balancing technological limitations of global delivery must be addressed. And of course, seamless integration into the current tech stack is required while being flexible enough to iterate and adopt future technologies such as AI.
Join Twilio to see the newest technologies and how to overcome the communication complexities of international expansion.