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Doug Stephens

Doug Stephens

Founder and President
Retail Prophet
Doug Stephens is one of the world’s foremost retail industry futurists. His intellectual work and thinking have influenced many of the world’s best-known retailers, agencies and brands. Doug has spent over 20 years in the industry, holding senior roles including the leadership of one of New York City’s most historic retail chains. He is the author of two groundbreaking books, his unique perspectives on retail have been featured in many of the world’s leading publications.

Speaking in:

Sunday Jan 13
9:15 - 9:45 AM
Stage 2, EXPO Hall, Level 1
Retailers everywhere are investing valuable resources into CX transformation. But even the smartest CX strategy will fall flat if retailers fail to factor in EX, or employee experience. That’s why it’s more important than ever for... Read more