Director, Technology Services
Warby Parker
Sunday Jan 11
4:00pm - 4:30pm
Exhibitor Big Ideas Stage 4
AI agents are powering the future of retail. They are also your next insider threat.
From personalization and operations, to customer service and agentic commerce, AI agents are revolutionizing retail. But this powerful new network of non-human identities also presents your next major security risk: the non-human insider threat.
Identity is the foundation for secure AI adoption. This session explores how identity enables retailers to secure every interaction between customers, employees, and agents across the retail ecosystem to protect sensitive data, drive frictionless customer experiences, and build trust in the age of agentic commerce.
