President, Merchant Services - U.S. Global Merchant and Network Services
American Express
Colleen Taylor serves as president of merchant services in the U.S. for American Express. She oversees the firm’s relationships with the millions of U.S. businesses that accepts its cards. Prior to joining American Express, Taylor served as the Executive Vice President, Head of Wells Fargo Merchant Services, and prior to that, Taylor served as the executive vice president, New Payments, at Mastercard, where she was responsible for driving volume growth from B2B, government and new economy (P2P, C2B, B2C, BlockChain, etc.) sources. She joined Mastercard from Capital One Bank, where she served as the head/executive vice president of Treasury Management & Merchant Services at Capital One Bank (USA), National Association.
With almost 20 years of experience in the financial services industry, Taylor supported the Commercial Banking group. She was responsible for developing and managing a geographically diverse group of teams engaged in supporting business development, implementation and servicing efforts within the bank's real estate, middle market, small business and private banking groups. Taylor leads the Merchant Services business, leveraging Capital One's footprint and brand to increase market share, revenue and profitability.
Before joining Capital One, she served as senior vice president of Global Payments & Liquidity Services at Wachovia Bank, where she led the efforts of their Liquidity Management group, including product management for active and passive investment products and balances. Taylor also spent fifteen years in various roles at J.P. Morgan Chase and its predecessor company, Chase Manhattan, including several years as senior vice president, Revenue and Balance Management Business Executive.
Capital One says that under Taylor, the business notched consistent improvements in the quality of its sales officers and overall client experiences, based on feedback from industry surveys. This helped boost revenue each year since her arrival in 2009.
She has been based in New York City for most of her career and served a two and a half year assignment for Chase in London in the late 1990s.
Monday Jan 12
9:15am - 9:45am
Vusion Theatre
Fran Horowitz, CEO of Abercrombie & Fitch Co. and NRF’s 2026 Visionary Award recipient, has led one of retail’s most notable reinventions. Guided by a philosophy rooted in listening to the customer, empowering teams, and staying agile in a shifting marketplace, Horowitz has transformed A&F Co. into a modern, relevant business with globally iconic brands, including Abercrombie & Fitch and Hollister. Under her leadership, the company has embraced digital innovation, elevated its brand storytelling, and expanded its reach to new generations of customers, leading A&F Co. to 11 consecutive quarters of growth as of August 2025. She has also championed a culture of inclusivity and belonging, positioning A&F Co. as both a financial and cultural success story. In this fireside chat, hear how Horowitz’s leadership approach, grounded in authenticity, accountability and balance, continues to shape retail’s future and inspire leaders across the industry.
