Christopher McShane

SVP of Customer Experience

Serta Simmons Bedding

Christopher McShane is the SVP of Customer Experience at Serta Simmons Bedding. Prior to SSB, he held roles in sales, program management, and operations across different industries. Chris holds an MBA from Emory University and is an Air Force veteran. He lives in Atlanta, GA with his wife and 2 daughters.

Speaking in:

Tuesday

January 17

10:15 am–11:00 am

Expo, Level 1, Expo Stage 1

We’re all human: Creating a culture of compassion in the contact center produced by Talkdesk

“Let me speak to your manager! I’m not happy!” Been there, said that. But what about the people on the other side of the line? We all want to be heard, understood, and helped. That is compassion. It goes beyond empathy.

Join Talkdesk and CX executives from Serta Simmons Bedding and Cambridge Spa Group (Massage Envy, European Wax… Read more