Chris Rupp

Chief Customer Officer

Victoria's Secret & Co.

Chris Rupp is the Chief Customer Officer of Victoria’s Secret & Co., where she is responsible for creating a seamless store and digital commerce business globally and is accountable for sales and profitability across both channels. Chris is a transformational digital leader with 30 years in retail, including deep data and e-commerce expertise. She joined VS&Co in 2022 from Albertsons where she was the Chief Customer and Digital Officer. Prior to that, Chris was at Microsoft and Amazon, where she led Fulfillment by Amazon and launched Amazon Prime Day.

Speaking in:

Monday Jan 15th

10:15am - 10:45am

Expo, Level 1, Expo Stage 2

How to better “Love your customer” by Firework and Victoria’s Secret & Co.

Join us as Chris Rupp, Chief Customer Officer of Victoria's Secret & Co., shares her unwavering commitment to customer-centricity through technological advancement. Hosted by Jason Holland, Chief Business Officer of Firework, this discussion will delve into the core principles of achieving omnichannel success, the profound impact of elevating customer experiences for fostering loyalty, and her steadfast dedication to infusing AI and personalization into the heart of Victoria's Secret & Co.'s customer-centric product roadmap.

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Chris Rupp

Speaking in:

Monday Jan 15th

How to better “Love your customer” by Firework and Victoria’s Secret & Co.