Chris Reese
Vice President of Customer Success
Cresta
Chris Reese leads the Customer Success and Customer Support organizations at Cresta, driving world-class NRR, GRR, and CSAT.
With a passion for delivering exceptional customer outcomes, Chris has implemented strategies that have significantly enhanced customer satisfaction and retention, resulting in measurable revenue growth. He has also developed and executed comprehensive customer success programs designed to ensure a seamless customer experience and foster long-term business expansion.
Speaking in:
Monday Jan 12
11:20am - 11:50am
Snowflake Stage
- The Phygital Frontline: Empowering the In-Store Associate with AI facilitated by Celonis
- Reimagining Growth: How Agentic Commerce Elevates the Executive Playbook facilitated by Logicbroker
- AI-Powered Productivity: Exploring How Advanced Robotics Enhances Customer Service and Experiences facilitated by Ocado
- Seamless Checkout to Global Scale: AI and Automated Tax Made Easy facilitated by Avalara
- Turning Siloed Tech Into Smarter Stores: The Integrator’s Role in Retail AI facilitated by Wachter
- AI as Your Development Partner: How Agent-Assisted Coding is Reshaping Retail Tech facilitated by KWI
- Technology: A Competitive Differentiator in Retail facilitated by Mediatek
- Retail’s Next Chapter: Intelligent Platforms, Real AI Wins, and the Pitfalls to Avoid facilitated by Brainvire Infotech
- Unlocking the ROI of AI with Top Retail Use Cases facilitated by Microsoft
- Transforming Retail Conversations with AI: Balancing Automation, Insight, and Human Connection facilitated by Cresta AI
