Carol Leaman

CEO and Co-Founder

Axonify

Carol Leaman (BA, MAcc, FCPA) is an award-winning thought leader with an impressive track record of successfully leading tech companies. Not only is she a disruptor in the corporate learning space, but she’s also the brains behind the Axonify solution. Prior to Axonify, Carol was the CEO of PostRank Inc., a social engagement analytics platform she sold to Google. She was also the CEO at several other technology firms, including RSS Solutions and Fakespace Systems.

Speaking in:

Monday Jan 13th

3:15pm - 3:45pm

Expo, Level 1, Expo Stage 1

Tackling customer incivility: 3 approaches to support and empower your frontline associates

Rising customer incivility is a leading stressor for frontline workers, contributing to burnout and high turnover. With over half of managers and a third of employees calling for improved conflict support, this session provides actionable insights to help retailers address this growing issue. Through real-world examples from top brands, attendees will learn practical approaches to better support associates in safely and confidently handling difficult customer situations.

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Carol Leaman

Speaking in:

Monday Jan 13th

Tackling customer incivility: 3 approaches to support and empower your frontline associates