VP, Customer Experience
NewStore
Cailin is an experienced retail and technology leader with a strong background in consulting, customer success, and omnichannel transformation. Prior to NewStore, she advised global retailers on complex technology and operational initiatives as a senior consultant at BRP, following several leadership roles at Bloomingdale’s. She also holds a Juris Doctor from New York Law School.
As Vice President of Customer Experience at NewStore, Cailin leads the strategy and execution of the end-to-end customer lifecycle. She drives a unified, data-driven approach to customer health and value delivery, ensuring cross-functional alignment that strengthens customer outcomes and supports NewStore’s growth.
Monday Jan 12
10:15am - 10:45am
Exhibitor Big Ideas Stage 2
Retailers today face no shortage of challenges, but the ones truly winning are those that continue putting customers first. Across every vertical, the differentiator is delivering personalized, seamless, and memorable experiences that foster loyalty and long-term value. Year-over-year growth isn’t coming from cutting corners, it’s coming from elevating the customer journey. This session will explore how leading retailers are turning customer-centricity into a competitive advantage, and why investing in experience remains the most reliable lever for growth.
