Bruce Richards

Bruce Richards

Head of Global Industry Strategy - Consumer Goods

Adobe Systems Incorporated


Bruce Richards joined Adobe in 2018 and today leads Global Industry Strategy for Consumer Goods with a bold, future-forward vision. With more than 25 years of executive experience across Retail and Consumer Goods, Bruce is a driving force behind Adobe’s industry direction—helping brands innovate, adapt, and win in an environment where consumer expectations evolve by the minute. 

 

A specialist in customer experience, digital transformation, and modern marketing, Bruce partners closely with Adobe’s clients to design standout strategies and build the solution ecosystems that bring them to life. His career spans leadership roles in marketing, consulting, and customer advisory, where he led client services teams supporting some of the world’s most iconic brands, including Macy’s, Estée Lauder, Bloomingdale’s, Beiersdorf, CVS/pharmacy, and Hanesbrands. 

Speaking in:

Monday Jan 12

1:00pm - 1:30pm

Snowflake Stage

AI Stage - Agentic Roundtable Discussions

  •  The Autonomous Retail Ecosystem: Beyond Automation facilitated by Celonis 
  • Retail Forward: Unlocking ROI with Agentic AI facilitated by Microsoft 
  • Building a Retail Technology Foundation for Agentic AI Success facilitated by Manhattan Associates
  • Consumer experience in the era of AI and creative intelligence facilitated by Adobe
  • From Workflows to Agentic Flows: Reinventing Retail Operations with AI facilitated by ServiceNow
  • Agentic AI Retail: Driving Reporting, Insights & Analytics facilitated by Aretove
  • Enhancing the Human Experience in the Era of Agentic AI facilitated by Sierra Technologies 
  • The loyalty operating model of 2027: What happens when AI becomes the optimizer-in-chief? facilitated by Exchange Solutions 
  • The intent economy: How AI, agents, and real-time payments will transform how we buy facilitated by Rezolve AI
  • The end of SaaS: How retail brands are really using AI agents to scale content across every channel facilitated by Rocketium