Amber Scott

VP, Customer Experience

Tuft & Needle

Amber Scott is the head of customer experience at Tuft & Needle, a Phoenix-based company that pioneered the disruption of the mattress industry.

Speaking in:

Tuesday

January 17

10:15 am–11:00 am

Expo, Level 1, Expo Stage 1

We’re all human: Creating a culture of compassion in the contact center produced by Talkdesk

“Let me speak to your manager! I’m not happy!” Been there, said that. But what about the people on the other side of the line? We all want to be heard, understood, and helped. That is compassion. It goes beyond empathy.

Join Talkdesk and CX executives from Serta Simmons Bedding and Cambridge Spa Group (Massage Envy, European Wax… Read more