Winning over your customer at every touchpoint of the shopping journey produced by Riskified

Sunday
January 15
10:15 am10:45 am
Expo, Level 3, Expo Stage 3

In today’s competitive eCommerce environment, where maintaining customer trust is a top priority, you’ll be hard pressed to find a retailer that isn’t looking for ways to optimize the customer experience. 

While much is said about personalization during the shopping journey, there are areas of the eCommerce shopping experience, like checkout and post-purchase, that also afford strong opportunities to wow customers. In this session we’ll take a close look at the importance of embracing creativity and moving away from a one-size-fits all approach at every stage of the purchase experience in order to win your customers’ loyalty. 

Alex Bolante

Alex Bolante

Managing Director & Consumer Identity Management Leader
Deloitte & Touche LLP

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