Sunday, January 12
Stage 5, Expo, Level 3
Winning the battle for the customer with self-serve automation
Whether it is big e-commerce competition or third-party delivery services, disruptors in the industry are causing brands to fight for a better customer and associate experience. Smart retailers are embracing technology, like automating order pick-up, to provide opportunities for brand engagement no matter how the customer chooses to engage. And while this technology shift is happening, retailers are also seeing streamlined order fulfillment more satisfied customers and top-line growth. Hear from leading organizations who are focused on putting customers and associates first and enhancing the customer experience in a way that keeps the brand top of mind.