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Why your customers can’t find what they are looking for

Sunday, January 13
9:15am
–9:45am
Stage 6, EXPO Hall, Level 3
Why your customers can’t find what they are looking for
It’s no exaggeration to say that online customers are demanding and impatient. Nearly 2/3 of shoppers say they are frustrated with irrelevant search results. And when they are annoyed - they leave. In this talk we’ll explore ways brands are inadvertently aggravating customers - and how you can use machine learning including “head-tail analysis” and capturing “signals” to give them the experience they long for.
Lasya Marla
Director, Product, Fusion AI
Lucidworks
William Tseng
Regional Director of Sales Engineering
Lucidworks