What do consumers want from today’s store associates? produced by NewStore

January 17
3:15 pm3:45 pm
Expo, Level 1, Expo Stage 2

Missed this Big Ideas Session? Watch the Replay

How has the combination of COVID and its acceleration of omnichannel changed consumers’ expectations for store associates? NewStore conducted research among consumers to understand what capabilities are most desired today. Is it the ability to meet consumers curbside? Or accept online returns? Or maybe not interact with them at all? Find out at this fascinating look at the ideal associate profile.

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