Sunday
January 15
11:00 am–11:30 am
Expo, Level 3, Expo Stage 4
The first-of-its-kind Unified Commerce Benchmark Index for Specialty Retail evaluates more than 100 global brands on customer experience across 250+ cross-channel context, continuity, and convenience attributes.
This extensive benchmark uncovers what leading retailers are doing to pave the way forward for exceptional in-store and digital customer experiences. Walk away from this session with a vision of what it takes to deliver outstanding experience across the customer buying journey.
Giri Agarwal
CSO
Incisiv
Tony DiPaolo
VP, Commerce Solutions
Manhattan
Carrie Tharp
VP, Retail & Consumer, Google Cloud
Google
Sponsored by
