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The what and how of digital transformation: Three consumer expectations to meet now

Sunday, January 14
11:30am
–12:00pm
Innovation Lab Stage, Level 4
The what and how of digital transformation: Three consumer expectations to meet now

71% of business leaders surveyed in the CGI Client Global Insights Report cite rising customer expectations as their number one concern. Meeting these expectations is extremely challenging in the face of relentless technological innovation. In this session, learn the three specific areas where consumers demand retail excellence and how to prioritize and implement the strategies and technologies needed to meet those demands.

Jean-Baptiste Branquart
VP, Retail
CGI
@Jbbranquart
David Cost
VP, eCommerce and Digital Marketing
Rainbow Apparel Co.
@davidcost
Scott Emmons
Director and Founder, Innovation Lab
The Neiman Marcus Group, Inc.
@scottaemmons
Gianni Rino
Global Industry Lead, Retail and Consumer Services
CGI
@giannirino

Chairman's Circle Sponsors

IBM Corporation
SAP Retail
Toshiba Global Commerce Solutions, Inc.