January 1710:15 am–11:00 am
Expo, Level 1, Expo Stage 1
“Let me speak to your manager! I’m not happy!” Been there, said that. But what about the people on the other side of the line? We all want to be heard, understood, and helped. That is compassion. It goes beyond empathy.
Join Talkdesk and CX executives from Serta Simmons Bedding and Cambridge Spa Group (Massage Envy, European Wax Center) in a conversation about creating a virtuous circle of compassion:
• Leaders extending compassion to agents;
• Agents extending compassion to customers;
• Customers extending compassion back to agents.
PS: We’ll have gifts!