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Using technology to improve the in-store customer experience

Tuesday, January 15
1:00pm
–1:45pm
Stage 4, EXPO Hall, Level 1
Using technology to improve the in-store customer experience
In this panel discussion between Professor Irad Ben-Gal, head of the AI Lab at the University of Tel Aviv, and Shweta Bhatia, Vice President of Technology at Kohl’s, learn how brands leverage technology to improve the in-store customer experience. We’ll discuss bridging the divide between the digital and physical, the tools retailers are using, how AI improves the customer experience, and much more. Fifteen minutes will be reserved at the end of the discussion for questions.
Irad Ben-Gal
Co-Founder and Active Chairman
Stanford University/C-B4
Shweta Bhatia
VP, Technology
Kohl's