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Unpacking the ecommerce returns challenge

Sunday, January 13
Stage 1, EXPO Hall, Level 1
Unpacking the ecommerce returns challenge
Making your online returns process more convenient and efficient has become table stakes, particularly in the apparel and footwear verticals. 92% of consumers will buy again from a retailer if the returns process is easy. And yet, most retailers believe their returns capabilities are lagging. Learn how leading retailers, including Deckers Brands, use innovative technology and services to improve the customer experience and operational cost of online returns.
Jesse Carstens
Sr. Mgr., eComm Operations and Technology
Deckers Brand
Michael Fellers
VP, Sales, Commerce Services
Pitney Bowes