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The undeniable link between employee experience and customer experience

Sunday, January 13
9:15am
–9:45am
Stage 1, EXPO Hall, Level 1
The undeniable link between employee experience and customer experience

If you want to be a customer experience leader in 2019, you need to invest in the employee experience first. Why? Brands that lead in customer experience have 60% more engaged employees, and companies that invest in the employee experience are 4x more profitable than those that don’t.

Learn how executives from Tiffany & Co., DAVIDsTea and Compass Group are rethinking their associate experience as a critical driver of business objectives and empowering frontline staff to exceed the expectations of today’s consumers.

Jami Blake
Director, Voice of Customer
Tiffany & Co
Jordan Ekers
Co-Founder and Chief Customer Officer
Nudge Rewards
Michael Fiato
VP, Customer Experience
Eurest, a Division of Compass Group
April Sabral
VP, Retail Sales and Operations
DAVIDsTEA