January 174:00 pm–4:30 pm
Expo, Level 1, Expo Stage 1
With the continuous rise of mobile shopping, social commerce, AR and smart speakers (just to name a few) every touchpoint is a potential transaction. As such, retailers are focusing on delivering convenience which means showing up where your customers are and enabling them to transact wherever they choose. To do this, retailers need to focus on omnichannel strategies in order to provide frictionless shopping and high quality service wherever they decide to shop. But what goes into building a successful omnichannel commerce strategy? Join this session to learn how to build and execute a true omnichannel retail experience that delivers consistency, increased sales and strong customer relationships that transcend channels.