Transforming frontline operations: How AutoZone and PetSmart are redefining employee experience

January 15
1:00 pm1:30 pm
Javits North, Level 4, CommerceHub Stage
A deep dive into the transformative operations of AutoZone and PetSmart - companies that have successfully revamped the frontline experience for over 150,000 employees. Join visionary executives from both enterprises as they outline the pressing challenges that prompted change and the remarkable journeys to find groundbreaking solutions. From pinpointing urgent issues to strategizing and executing sustainable solutions, learn firsthand the strategies employed to breathe new life into their operations. By the session’s end, you’ll have the insights and strategies needed to spearhead a frontline revolution of your own!
Michelle Borninkhof

Michelle Borninkhof

Senior Vice President and Chief Information Officer, Customer Satisfaction
Theresa Lee

Theresa Lee

Vice President, HR Talent, Culture and Strategy

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