January 152:15 pm–3:00 pm
Expo, Level 1, Expo Stage 2
Customer Centricity, Customer Data, Personalization, Content and Search are driving conversions and loyalty. Learn about these key retail trends and more from the Omni-Channel Retail Index and how AI can take these trends to the next level. You'll also find out why you need a data strategy as the foundation for generative AI and how a strategy with Salesforce can power your roadmap. Providing actionable insights, we will outline what will propel retailers toward growth and success in 2024, offering a strategic roadmap to help you embrace new data and AI capabilities.