Monday, January 14
Stage 1, EXPO Hall, Level 1
Striking balance between fear, risk and customer love to unlock omnichannel growth
Focusing on how successful retailers manage multiple fulfillment channels without creating unnecessary risk or adding friction to the customer experience. In this session, attendees will walk away learning what digital-first retailers tell us about building seamless, omnichannel experiences when starting with a clean slate and how established retailers can identify the right partners to catch up.