During the past 18 months, demand for beds spiked as society shifted toward the comfort and safety of home. Mattress retailer Sleep Number responded by designing its supply chain to ensure "white glove" delivery to the home ensuring customer expectations were exceeded. The three-time Supply Chains to Admire Award winner, Sleep Number successfully postpones and designs fulfillment to deliver the ultimate customer experience. For Sleep Number, the goal is to improve sleep. In this session, hear how delivery is not the only part of the experience, albeit an important element. Understand how at Sleep Number the design of the warehouse execution process enabled record growth for the company in 2020.
January 172:00 pm–2:30 pm
Javits North, Level 4, Room 408, UST Global Supply Chain Stage