Risk, return, and reshipment: How Dick’s Sporting Goods is managing the omnichannel experience produced by Appriss Retail

January 18
9:15 am9:45 am
Expo, Level 3, Expo Stage 3
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Many state that ecommerce accelerated 10 years in 10 months during 2020. Since ecommerce purchases are returned about twice as often as in-store purchases, using omnichannel transactions to build deeper relationships with consumers is an opportunity you don’t want to miss. Eva Sciulli, Sr. Product Manager, Digital Fraud of Dick’s Sporting Goods, explains how you can manage risk in the omnichannel experience and keep consumers engaged. 
Eva Sciulli

Eva Sciulli

Sr. Product Manager, Digital Fraud
Dick's Sporting Goods

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