Tuesday, January 14
Medallia Stage, Hall E, Level 1
The rise of the emotional economy: Honesty, empathy and integrity resonate with consumers
In an all-too-much world, forgotten virtues are back by popular demand as people rethink what’s important to them. TOBE's Leslie Ghize marks the move from a product and service-based commercial ecosystem to an emotional economy, underscoring why this is taking place and how it will shape retail. Pinterest retail strategist, Amy Vener shares what actions are currently being taken by savvy retailers to show customers that they care and they are listening. Our experts will show how consumer sentiment is changing and how retailers should adapt to stay relevant.