Tuesday, January 14
The rise of the emotional economy: Honesty, empathy and integrity resonate
In an all-too-much world, forgotten virtues are back by popular demand as people rethink what’s important to them. TOBE marks the move from a product and service-based commercial ecosystem to an emotional economy. Understand why this is taking place, how it will shape retail and what actions are being taken by savvy retailers to show customers that they care and they are listening.