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Returns: Reducing costs and reverse logistics

Wednesday, January 16
1:00pm
–1:30pm
Marriott Marquis, 5th Fl, Westside Ballroom, Salon 3
Returns: Reducing costs and reverse logistics

Reverse logistics is vital for retailers looking to improve their overall customer experience and reduce costs.  This session will detail ways to reduce customer post-purchase remorse, reduce cost impact and pave the way forward to avoid future customer returns.  You’ll leave with tactics to increase revenue through  efficient returns management.

Presented by WBR

Mike Wills
Chief Revenue Officer
Apex Supply Chain Technologies
@ApexSupplyChain
Moderator
Sarah Hague
Executive Director, Logistics Operations
Glossier
@glossier
Jason Kovacs
Director, Reverse Logistics
RevZilla
@revzilla
Kirstin Neira
Excess Inventory Management
Lenovo
Richard Proud
VP, Merchandise Planning, Allocation, and Product Strategy
Groupe Dynamite
@garageclothing