Returns reckoning: Is the free ride over?

January 17
2:00 pm2:30 pm
Javits North Level 4, Elastic Path Stage
Returns have created a massive headache for retail companies across multiple verticals.  In 2021 the average retailer saw $166 million in returns for every $1 billion in sales, according to NRF.  With rising shipping and labor costs making the returns process more expensive than ever before, companies are exploring a myriad of strategies – including walking away from free online returns. Join us for a discussion of how companies are handling the issue and explore the struggles they are dealing with.  
Joan King

Joan King

EVP, Digital and International
Crate & Barrel