Tuesday
January 17
2:00 pm–2:30 pm
Javits North Level 4, Elastic Path Stage
Returns have created a massive headache for retail companies across multiple verticals. In 2021 the average retailer saw $166 million in returns for every $1 billion in sales, according to NRF. With rising shipping and labor costs making the returns process more expensive than ever before, companies are exploring a myriad of strategies – including walking away from free online returns. Join us for a discussion of how companies are handling the issue and explore the struggles they are dealing with.
Joan King
EVP, Digital and International
Crate & Barrel
Tony Sciarrotta
Executive Director
Reverse Logistics Association
Brendan Witcher
VP, Principal Analyst
Forrester Research