Returns are a powerful engagement opportunity - one you can’t ignore produced by Appriss Retail

January 17
9:15 am9:45 am
Expo, Level 3, Expo Stage 3
You can’t ignore it any longer. Returns are the last step in the customer journey, and if not handled correctly, may be the consumer’s last step with you. Instead of being a “cost of doing business,” returns can be an excellent opportunity to delight your customer. Learn how AI and machine learning can recognize low risk behaviors and recommend more lenient enforcement of policies, redirect consumers to stores to maximize inventory, or deliver targeted, personalized incentives to recover revenue.
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Dale Foster

Dale Foster

Director of Asset Protection
Advance Auto Parts

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