Sunday, January 12
Stage 3, Expo, Level 1
Retail 2020: The year of transformation to recurring revenue and customer LTV
According to Gartner Group, by 2023, 75% of organizations selling direct to consumers will offer subscription services, but only 20% will succeed in increasing customer retention. This presentation will focus in on the retention challenge for retail brands, share best practices from experts on how to achieve significantly higher retention rates and accurately measure customer LTV, and present examples of retailers who are transforming their business models from transactional to relationship-driven.