Reimagining retail through consumer insights: A conversation with Petco CEO Ron Coughlin

January 16
3:45 pm4:15 pm
Javits North, Level 5, SAP Theatre
Since the pandemic, the pet industry has continued to boom as hybrid working and geographic shifts mean people are bringing more pets into their families. And the category continues to grow as pet parents invest in premium products and services despite historic inflation. Join Petco CEO, Ron Coughlin, in his fireside chat to hear how Petco has accelerated omnichannel growth by reengineering its business to meet consumer dynamics, which he believes other retailers can implement. Understand how data-informed consumer insights can leverage broader trends and consumer behaviors in retail, and how Petco used these insights to evolve its product and services ecosystem into broader pet wellness, new store-in-store formats, exclusive services, unique membership offerings, collaborative partnerships, rural community offerings, refined product assortments, and more.