January 169:15 am–9:45 am
Expo, Level 3, Expo Stage 3
In today's ever-evolving retail landscape, returns have become an integral part of the customer experience. Understanding the real impact of returns goes beyond the surface-level logistics of handling products that didn't quite meet the mark. It delves into the core of customer satisfaction, loyalty, and the bottom line of your business. Join us for a thought-provoking presentation that explores the intricate relationship between returns and the customer experience. In this enlightening session, we will dissect the multifaceted nature of returns, uncovering their true influence on your brand's reputation and profitability.