January 158:45 am–9:15 am
Javits North, Level 5, SAP Theatre
In a year filled with macroeconomic headwinds, retailers faced uncertainty and unprecedented swings in consumer sentiment and behavior. Looking to maintain its positive momentum, Saks OFF 5TH, the premier luxury-off price destination, deployed smart strategies that leverage the flexibility in the off-price operating model to provide even more value to its customers during these times. In this fireside chat, Saks OFF 5TH President & CEO Paige Thomas will share the retailer’s key initiatives from 2022 and for 2023 that will continue to strengthen its position among off-price luxury competitors and help navigate through a continued challenging and competitive landscape. Hear how Saks OFF 5TH has successfully driven increased customer engagement and retention through robust marketing strategies, enhanced merchandise assortment, including the company’s expansion of pre-owned with its online business, and how the retailer has bolstered its ecommerce platform through technological advancements like Guaranteed Delivery Date to help strengthen Saks OFF 5TH’s value proposition and enhance the overall customer experience.