January 171:00 pm–1:45 pm
Expo, Level 1, Expo Stage 2
Our recent global survey of 8,000 consumers discovered that 86% expect personalization when extending an offer. We also learned that consumers are showing a preference (68%) for in-store shopping across most segments. What strategies can retailers use to drive consumers to their brand and convert browsers to buyers? How should retailers balance innovation with best practices around inventory, customer service, delivery, communications, and pricing strategies to drive loyalty? Join the conversation.