Sunday, January 12
Stage 4, Expo, Level 3
Omnichannel agility: Maximizing customer service and profitability
Your customers expect convenient, seamless brand experiences and compressed fulfillment timeframes. However, omni-channel complexity makes it challenging to meet customer expectations with a focus on profitability. Learn from the CIO at Spencer’s/Spirit Halloween about how they: optimize enterprise inventory visibility and omni-channel order orchestration; take pop-up stores to another level; leverage BI for improved decision-making; and adopt a strategically agile, unified and profitable approach to customer-centric commerce. You will leave this session with pragmatic strategies and tactics to improve order profitability.