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Nurturing humanity in modern-day retail: A conversation with Starbucks president and CEO Kevin Johnson

Monday, January 13
8:30am
–9:15am
SAP QualtricsXM Theatre, Level 1
Nurturing humanity in modern-day retail: A conversation with Starbucks president and CEO Kevin Johnson

While the modernization of the retail industry hinges on tech savvy, the power of emotion and human connection is often overlooked as essential to long-term success. Kevin Johnson became president and CEO of Starbucks in 2017, and from day one has embodied Starbucks' mission to create a customer experience grounded in our shared humanity. Opening NRF 2020's Monday program, Johnson will discuss the role of shared experiences and connection in the modern-day retail environment, and the recognition that the pursuit of profit is not in conflict with the pursuit of doing good.

Overflow seating available at the Medallia Stage, Hall E, Level 1.

Underwritten by:

Kevin Johnson
President and CEO
Starbucks