The new world: The challenges and promises of the metaverse for retailers

Sunday
January 16
2:00 pm2:30 pm
Javits North, Level 4, Room 406, Riskified Stage

The slidedeck presentation is now available on slideshare. View now. 

Emma Chiu, Intelligence Director at Wunderman Thompson explains how immersive internet will shape our future and what opportunities it holds for brands.


From MetaLives and MetaSpaces to MetaBusiness and MetaSocieties, the time has come to stop thinking of the metaverse as solely a domain for gaming. While only 38% of global consumers may have heard of the term ‘metaverse,' digital is redefining consumer/brand relationships: 62% of consumers say they feel closer when interacting with a brand digitally; 66% prefer to engage with brands digitally; 73% find it easier to interact with brands with a digital presence; and 85% believe digital presence will be essential for a brand to be successful in the future. The time is now to define what the metaverse is and establish a roadmap for brands’ entry.

Emma Chiu

Emma Chiu

Global Director
Wunderman Thompson Intelligence